Customer Service Reviews Archives - Page 2 of 2

Central Drakensberg Offers More

May 25, 2016 by EnnisP Leave a Comment

Both Are Mountainous
But One Is Better

We recently made our first visit to the Central Drakensberg area (near Winterton) and enjoyed the stay immensely. On the map it’s further north than the Southern Berg (near Underberg) but we found it only requires about 30 kilometers more travel distance from Durban, and that’s if you take the long way. The roads are better, though, so travel time is about the same.

Besides the travel issues, we found it more inviting in every category than the Southern region. Both are interesting but Central more so.

Since both areas are remote, most things you buy will be more expensive so they’re equal in that sense, but two things made the Central Berg more accommodating. [Read more…] about Central Drakensberg Offers More

Truth Coffee Shop – Cape Town

March 14, 2016 by EnnisP Leave a Comment

A Coffee Roastery
To Remember

Cape Town’s Truth Coffee Shop was rated one of the world’s best by The Telegraph in February 2016, and it was rated alongside several serious contenders. The Best list was comprised of vendors found in the world’s most popular cities.

After visiting the coffee shop (36 Buitenkant Street), I do agree that Truth is unique, but I’m not sure “Best” is the right fit. Not because of any inherent flaws but because there are too many great coffee shops in Cape Town alone to call any one of them the “World’s Best.”

More accurate descriptors might be: Interesting, worth the visit, worth a second visit, worth repeated visits, memorable, clever, appealing, enjoyable and really great food, but “Best” really gives little detail about the shop and is more sensational than helpful.

How To Find It

Sorry but “Convenient” is another word that doesn’t fit. We found Truth easily enough on Google, first page, but then needed a Garmin to get there. It didn’t seem like it was “on the way” to anything. Certainly not on the way for a tourist.

I can’t fault them on that, though, since Cape Town can be a little tangled at times. You learn very quickly that Capetonians never throw old buildings away. Tight fits are common and, I must say, can be very interesting if not a little maddening. Even Garmin gets confused occasionally.

But, if you’re in Cape Town, get out your Garmin and navigate to Truth. We loved it and would happily visit again. Following is what we found.

Old Town Italy Review – Umhlanga Gateway

June 7, 2015 by EnnisP Leave a Comment

It’s An Experience

Just had lunch at the new Old Town Italy restaurant located near Gateway in Umhlanga Rocks.

Wow!! It was an experience. A good one.

How would I describe it?

In a word: Delicatessen/Restaurant/Bakery/Coffee Bar/Gift Shop/Veggie Shop/Imported Goods Shop, and more.

It’s a cheese shop too.

There’s no end to looking, exploring and discovering. Great variety! Many choices!

You can stroll around shopping. You can eat at the coffee bar. You can eat at regular or tall tables inside, or at regular or tall tables outside. You can buy take-out and eat at home. You make the choices.

It was busy. It was crowded in a nice way. The buzz was apparent. The vibe was consuming. My wife thought it was too loud. I thought it was upbeat.

The service was sufficient but not stellar. The food was more than acceptable but not superior. It was fun and playful, not pretentious.

The bread was incredible. The gelato was more-ish but the pizza and confections didn’t amaze me. Restaurant pizzas never do.

But this is not just a restaurant. It’s an experience. A good one. I recommend it.

Note: A few reviews complained loudly about service errors and overpriced dishes but let’s be fair. It’s a new restaurant so service errors can be expected. As for the food, so far I haven’t been disappointed. Presentation, variety and taste are great and you’re getting much more than food anyway. It really is an experience!

Update: We’ve now visited Old Town several times and still very pleased. Apparently others find it that way too. On Sunday after church, it was so busy we couldn’t get a table. But no worries. You can always stop in to buy some incredibly tasty fresh baked bread, along with meats, cheeses, prepared foods and more, and eat at home.

Contact Details:

39 Meridian Drive
Meridian Park (behind Gateway)
Umhlanga Rocks, KZN

Ph. 031 566-5008
Email: info@oldtown.co.za

Directions:

Head north on Umhlanga Rocks Drive toward Gateway.
Cross the M41 (Phoenix Highway) and turn left at the second traffic circle, Centenary Blvd.
Turn left and travel to the end – Tee junction.
Turn right and Old Town is 75 meters on left, just past Leigh’s Cycles.

Enjoy!

Perna Perna Review – St. Lucia

June 7, 2015 by EnnisP Leave a Comment

Overall Rating:
3 1/2 to 4 Stars

Just spent a few days at the Perna Perna “Resort” in St. Lucia. We used RCI points to book unit 14 and were there the first week in June 2015.

Overall I would give the resort three and a half stars. My wife thinks it should be four. Following is the assessment.

The Staff: Five stars. Can’t say enough about the staff. One guy looked a bit scary but the rest were friendly and accommodating from the manager at reception right the way through. Great folks!

Ambiance: Four stars. Clean, neat, well maintained. Very welcoming. They even had a small parrot greeting guests at the reception. I give it four stars because it was a bit dated. Comfortable, but old in style and age.

General: Three and a half stars. On paper the recreational facilities sounded great: pool, play ground, braai’s/barbecues, DStv, laundry, bicycles, etc.

But everything was muted. It was tight or limited. There were only four bikes: two for adults and two for children.

You got the sense they added features to create a better image, probably at the urging of RCI. [Read more…] about Perna Perna Review – St. Lucia

The Best Budget Airline In SA

January 14, 2010 by EnnisP 3 Comments

This review comes a long time after the fact but it’s a story that deserves telling even late.

Last July my wife and I flew to Johannesburg partly for business and partly for pleasure and we flew on Kulula Airlines. This wasn’t our first flight with Kulula and I can assure you it won’t be our last.

Kulula is a small, South African based, no frills, budget airline that began operating in August 2001 with one aircraft and has since expanded to eight, all 737-800’s. They cover all the main routes in South Africa and a few destinations in neighboring countries, as well as Mauritius and the best part is the price.

If you plan ahead you can usually buy tickets at less than half the rate of the nationally subsidized carrier, South African Airways, and if you get caught organizing last minute bookings they still offer reasonable prices, if seats are available.

Like most budget airlines, snacks are not free but are reasonably priced and (surprise!) tasty. They even offer snacks from Woolies which for international readers means high quality.

What makes them different to the bigger competitors and even other budget rivals is their sense of humor. The usually boring pre-flight, in-flight and post flight announcements are well seasoned with humor. They even add humor to their online and call-in services. Their primary color, lime green, isn’t my favorite but they run on time, usually – a big plus, and always provide a laugh. Granted the humor is scripted but every now and then a flight attendant comes up with an unscripted quip to get everyone giggling. They are professional but entertainingly so.

As you can see from this photo, humor is incorporated in the exterior design as well.

But, back to my story. On our July trip we had an experience that sold me on Kulua for a long time to come. [Read more…] about The Best Budget Airline In SA